Customer Experience Specialist - APAC

🌏 Customer Experience Specialist – APAC

Location: Remote (in APAC time zones)
Languages: Fluent English required + bonus points for other APAC languages
Start Date: ASAP

Is this how your customers would describe you?

You’re not just helpful — you’re unforgettable.
You’re the person who shows up before they hit submit on that support ticket.
You turn confusion into clarity, and frustration into “thank you so much!”

You know their challenges, their workflows, and that their boss is obsessed with dashboards.
You get them. And because of that, they stick with you.

You don’t need scripts. You need context.
You don’t chase metrics. You chase meaning.

And when a new user logs in for the first time, it’s you who makes it feel like magic.

Why this role?

We’re growing fast and onboarding customers from across Asia-Pacific.

We’ve just welcomed a major new enterprise client — and while our vibe is scale-up-friendly, we need someone who’s equally confident navigating structured, high-stakes environments.

You’ll be our first voice in the region — the face of Kaizo to APAC customers — and a key player in how we level up our entire CX function.

That’s why QA expertise is essential here.
We’re looking for someone who knows what good looks like from a Customer Support QA perspective — someone who has already built policies, standards, and playbooks that help support teams scale with quality and consistency.

Why Kaizo?

We’re not your typical SaaS company.
We’re small, bold, and growing fast — building an AI-powered platform that helps customer support teams run smarter, fairer, and faster.

Headquartered in the heart of Amsterdam, our reach is global — with clients across Europe, North America, and Asia-Pacific already putting Kaizo to work in their support operations.

Our team is fully international, our culture is equal parts ambitious and kind, and our clients trust us to deliver where it counts.

What you’ll be doing:

• 🌟 Own onboarding and activation journeys for new customers across APAC

• Build real relationships — not just support tickets

• Host live workshops, onboarding calls, and progress to QBRs as you grow and develop

• Curate and improve our Help Centre, onboarding flows, and self-serve content

• Proactively check in with customers to resolve issues before they escalate

• Collaborate with Product on user journeys and feature feedback — you’ll become a product expert

• Shape and scale our QA policies, support standards, and success playbooks across APAC

• Share insights with Product, Sales, and Success to keep us evolving

What we’re looking for:

You’re a proactive, people-first problem solver who’s worked in a B2B tech environment — and you’re not afraid of a big logo or a demanding procurement process.

We’d love to see:

✅ 5+ years in a customer-facing role — onboarding, CX, success, or support

✅ Experience building QA frameworks, support policies, or CX playbooks

✅ Previous experience working with enterprise clients
✅ Excellent communication in English — plus any APAC language is a bonus
✅ Product-focused — you love improving journeys, gathering feedback, and making things better
✅ Familiarity with CRMs (Zendesk, Salesforce, HubSpot, Intercom)
✅ Experience with QA or CX tools like Kaizo is a plus
✅ Comfortable hosting webinars, demos, and group sessions
✅ Based in or able to work APAC hours (we don’t want you up at 2am!)

What’s it like working here?

👾 We move fast and trust each other to do great work
💬 We check in often — async and live (Slack is our second language)
🎯 We care more about outcomes than hours
🧠 You’ll learn fast, stretch your skills, and make a real impact

💥 Interview Process

• Intro Teams Call with Jo our Talent Partner

• Teams call with your future boss, Elizabet ;-)

• Assessment/Case Study

• Deep Dive on your Assessment

• Final Call with our CEO, Dominik

🚀 Ready to Apply?

This isn’t just a support role.
It’s your chance to raise the bar for customer experience across APAC — blending empathy, product insight, and operational excellence.

📩 Apply now or drop us a message — we’d love to meet you.

🌈 Equal Opportunities at Kaizo

We believe great people come from all walks of life.
We’re committed to building a diverse team and a workplace where everyone feels welcome, heard, and empowered to do their best work.

Not sure you tick every box? Apply anyway — we care about potential, not perfection.

#customerexperience #CX #APACSaaSjobs #Kaizo