Product Manager

Job description

At Kaizo, we empower customer service agents to achieve their goals and make an impact in their companies. Using gamification, we create a dynamic and motivating work environment for individuals to perform their best. It’s built on a layer of detailed analytics, which team leads use to steer their teams towards creating impact for the business.

Join our fast-growing team in our HQ in Amsterdam, as our first Product Manager.

You’ll generate new ideas, define our Product vision and roadmap and work together with our founders in a cross-functional team to make sure we continue delivering excellent software services and keep improving our product..

Your job will be

  • To gain a deep understanding of our customers. Identify and solve product gaps and generate new ideas that improve Customer experience and drive growth.
  • Translate all product requirements into a roadmap together with the development teams and Customer Experience.
  • To prioritise - change and adapt priorities if necessary and keep everyone informed and heading in the same direction.
  • Managing the day to day collaboration between Design/Product/Development/Marketing and make sure it aligns with the product vision
  • Work closely with Marketing and ensure that customer-facing documentation is updated in line with feature releases/training CX where necessary.

Job requirements

What you bring to the table

  • 4+ years of experience working with product development teams
  • Experience in a start-up environment and launching a new PaaS/SaaS product - preferably a data-driven product.
  • Experience in frameworks like OKRs, Lean Startup/UX, Prototyping, Design thinking
  • A passion for UX
  • Interest in solving complex analytical problems
  • Excellent collaboration skills and communication skills in English, our working language.
  • Previous experience of working with Customer Support or an understanding of would be of great value.

You will work with some of the best global talent to build a tool used by great companies like Miro, MarleySpoon or WeTransfer. You will be part of a team of diverse and passionate people with a culture that empowers great work.

What we bring to the table

We do everything to make sure you feel motivated and supported by offering:

  • Teamwork & fun perks when full remote work is required (weekly team games & drinks, morning coffee chats and more)
  • Flexible working hours and unlimited holiday policy
  • Surrounding you with great mentors and advisors
  • Free lunch (even while working from home)
  • New laptop & tools
  • Investment into your personal development
  • Workation (2019: Italy, 2020: Unknown yet)